Shipping policy

Thank you for shopping with TIN CHI CHEUNG. As a professional Hong Kong-based online store focusing on tableware products, we implement strict packaging and logistics standards for all dinnerware and kitchenware items. We strive to ensure all products are well-protected and fully inspected before dispatch, providing stable and reliable delivery services for every order.

1. Order Processing Time

All confirmed tableware orders will undergo quality inspection, shockproof packaging and outbound arrangement within 1 to 5 business days after order confirmation. Weekends and Hong Kong statutory public holidays are excluded from the processing cycle and will not be counted as working days.
Processing schedules may be delayed during peak order periods or large-scale order batches. We will promptly notify customers via email if any obvious processing delays occur to ensure order transparency.

2. Shipping Rates and Delivery Estimates

Shipping fees for all tableware orders are calculated according to product weight, volume, packaging material and shipping destination. The exact shipping cost will be displayed on the checkout page prior to payment.
The standard delivery period for all our tableware products is 15 business days after shipment. The actual delivery progress shall be subject to real-time logistics and cross-border transportation conditions.
Estimated delivery time is for reference only. Delays may be caused by logistics carrier scheduling, customs clearance procedures, extreme weather, regional logistics restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

Once your tableware order is dispatched from our Hong Kong warehouse, you will receive an official shipment confirmation email containing your exclusive tracking number and logistics inquiry channel.
Tracking information will not be updated immediately after delivery. The logistics system usually synchronizes transit data within 24 to 72 hours after the carrier picks up the package. Please check the tracking status after system data refresh.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate and complete recipient details, including shipping address, valid contact number and recipient name during checkout. Please verify all information carefully to avoid delivery errors.
TIN CHI CHEUNG shall not be responsible for misdelivery, delivery failure or package return caused by incorrect or incomplete address information provided by customers. Any reshipping fees incurred by address-caused package returns will be borne by the customer.

5. Lost or Damaged Packages

If your package is missing or logistics tracking is suspended during transit, please contact our customer service via official email within 2 days after the expected delivery date. We will initiate a logistics investigation with the carrier and follow up on the processing result.
Tableware products are fragile and prone to cracking, chipping or breakage during transportation. If you receive damaged, broken or defective dinnerware items, please take clear photos of the outer packaging, foam protection materials and damaged products within 24 hours after receipt. We will assess the damage condition and provide a reasonable after-sales solution as soon as possible.

6. Product Care and Usage Notice

All tableware products are equipped with exclusive usage and maintenance instructions, including applicable cleaning methods, temperature resistance limits and daily storage guidelines. Proper maintenance can effectively extend the service life of tableware and ensure safe use.
TIN CHI CHEUNG will not assume liability for product breakage, scratch, deformation, surface wear or functional damage caused by improper cleaning, high-temperature baking, violent collision, improper storage and other incorrect manual use.

7. International Shipping and Customs Notice

All cross-border international shipments of tableware are subject to the import policies, customs inspection standards and tax regulations of the destination country or region. Import duties, customs inspection fees and other related charges may be generated during customs clearance.
All customs-related expenses are borne by the customer independently and are not included in the product price and shipping cost. We are not liable for package detention, return or confiscation caused by customers’ failure to pay customs fees or non-compliance with local import rules.

8. Contact Information

If you have any questions or consultation needs regarding our shipping policies, logistics progress and delivery services, please contact us through the official channels below:
Trade Name: TIN CHI CHEUNG
Phone Number: +852 9353 0277
Email: contact@orytek.shop
Physical Address: Sha Po Old Village, Sha Po Old Village, NT, Hong Kong SAR China